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Booking Policy

As per the Government Regulations: customers are required to wear a face mask when entering a Hub Box & at any time they are not sitting at their table. Therefore, please ensure you are wearing a mask on arrival.

17th May – All of our Hub Box’s will be open

  • Up to 6 people can share a table inside or outside
  • You can book online, give us a call, or just swing by
  • Call or email us for bookings of over 6 people from 2 households as you won’t be able to book for over 6 online

21st June – We hope to open with restrictions lifted

  • If you would like to book a table, you can do so online now
  • If you would like to enquire about a booking for over 6 people, please email the Hub Box restaurant directly all give them a call. Contact details of each restaurant can be found here.

General Bookings

When you book, we will ask you for payment card details to secure your reservation. No payment will be taken at this stage & we will not hold your card details. We will take a pre-authorisation for £5 per person on your booking, which will drop off after your visit to us.

For tables of 6 or less people, your booking will be confirmed when you finish our online process.  Due to the current government restrictions, we can only take a max booking of 6 people.

If you need to cancel your booking, we require 2 hours’ notice for tables of 4 or less & 24 hours’ notice for tables of 5 or more. Please call the restaurant if you need to vary the number in your party after you have booked.

If you do not authorise payment after 24hrs of your booking, your booking will be cancelled & you will have to place a new booking.

If you do not cancel your booking & you do not come to the restaurant at the reserved time, you will be deemed a “no-show” & we reserve the right to charge your payment card with £5 per person in your booking.

Please turn up on time for your table. If you are running late, we will hold your table for 15 minutes, at which point we will deem you as a “no-show”.

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Covid 19

Track & Trace:

Regardless of whether you have booked a table with us or not, every guest that is aged 16 or over must provide their contact details to a member of our team, or check in at our venue via the NHS COVID app. Our staff will have to verify that each individual aged 16 or over has checked in using the QR code, by reviewing the individual’s phone screen.

How we are keeping you safe:

As per the updated government guidance, we have made further adjustments to how we operate all our restaurants, making sure we keep the safety of you & our staff as the most important thing. We’ve consulted with our customers & our teams, & incorporated advice from government & health & safety advisors.

We hope this approach gives you confidence when coming to visit us & we look forward to seeing you soon!

New adjustments: 

Face Coverings & Temperatures

  • Our staff are required to wear a face-covering (mask or visor), both in the kitchen and front of house.
  • Customers are also required to wear a face mask when entering a Hub Box & at any time they are not sitting at their table.
  • All employees’ temperatures are checked and recorded for 7 days prior to returning to work, & checked each day upon arrival

NHS Test & Trace Scheme

  • Prior to arrival, you will need to download the NHS app. On arrival, you will need to scan the NHS QR code via the app, which will be on show at the front of
    the restaurant.
  • If you have any problems, please let a member of our team know who will be able to assist you.
  • If you do not have the ability to download the app, we will take your details & add them to our booking system for Test & Trace purposes.

Ordering at the Table

  • We will be continuing to offer full table service, with orders being taken at a safe distance.
  • If you would prefer, our app allows you to order & pay directly from your table.

Table Sizes

  • Maximum table sizes are currently 6 guests from multiple households.
  • It is the responsibility of guests to ensure they are remaining within their social distancing bubbles at all times

What we continue to do:

  • Site specific guidelines have been created for each restaurant
  • Team members have been trained in all new procedures
  • There are in place floor markings for 1 metre social distancing measures
  • Workflow measures & procedures are on display for our team members
  • Signage will be on display throughout our venues outlining our Safety Policy
  • Hand sanitiser stations will be available for your use
  • Table service only
  • We encourage contactless payments
  • Tables will be wiped down using a 2-stage cleaning process after every visit
  • Limited access to premises for people waiting for or collecting takeaways

What we ask you to do:

  • Please remember to wash your hands more regularly for 20 seconds
  • To observe physical distancing throughout your visit
  • Order via the app (if possible). If not, there will be single use menus available or servers who will happily take your order
  • Use contactless payments where possible
  • We kindly ask you to amend your reservation if you are showing any symptoms. Please re-book with us once self-isolation has taken place
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Offers & Discounts

Please note: all offers are subject to availability and can be withdrawn at any time.

TAKEOUT DEALS:

£5.50 Lunch Deal

  1. this deal is only available from the following sites: Truro, Plymouth, Exeter, Taunton, Portsmouth, Bristol & Cardiff
  2. this deal is only available between 12pm – 5pm, any day of the week
  3. this deal can only be used by ordering takeout with a member of our team. It is NOT available to order online
  4. this deal cannot be used for an eat-in order
  5. you can choose from the following options for your lunch deal:
  • £5.50 Lunch – Beef
    4oz beef patty, USA cheese, BBQ sauce, mayo, lettuce, onion, pickles. Served with a handful of skin-on fries
  • £5.50 Lunch – Chicken
    Fried chicken, USA cheese, BBQ sauce, mayo, lettuce, onion, pickles. Served with a handful of skin-on fries
  • £5.50 Lunch – Vegan
    Vegan falafel patty, vegan cheese, vegan Hub sauce, lettuce, onion, pickles. Served with a handful of skin-on fries.

One person meal deal – from £14.95

  1. this deal is available from all sites
  2. this deal can be used online using click & collect (Truro & St Ives), via Deliveroo, or when calling the restaurant to place a takeout order
  3. this deal cannot be used for an eat-in order
  4. you can upgrade your skin-on-fries for an extra cost
  5. the one person meal deal includes the following:
  • 1 x burger, 1 x skin-on fries, 1 x onion rings, 1 x slaw & 1 x soft drink – £14.95
    Choose from: Classic, Classic Cheese, All Star, Hub Burger, BM Chick, Kim Yum Chick, Betsy
  • Pimp your drink –
    upgrade to a beer – £16.95
    upgrade to a regular shake – £18.95

 

Two person meal deal – from £27.95

  1. this deal is available from all sites
  2. this deal can be used online using click & collect (Truro & St Ives), via Deliveroo, or when calling the restaurant to place a takeout order
  3. this deal cannot be used for an eat-in order
  4. you can upgrade your skin-on-fries for an extra cost
  5. the two person meal deal includes the following:
  • 2 x burgers, 2 x skin-on fries, 1 x onion rings, 1 x slaw & 2 x soft drinks – £27.95
    Choose from: Classic, Classic Cheese, All Star, Hub Burger, BM Chick, Kim Yum Chick, Betsy
  • Pimp your drink –
    upgrade to a beer – £31.95 (for 2 x beers)
    upgrade to a regular shake – £34.95 (for 2 x shakes)

 

DINE IN DEALS:

Two Cocktails for £10.00: PORTSMOUTH & TAUNTON ONLY

  • Deal can be applied to any cocktail listed on the drinks menu
  • Valid all week & at any time of the day
  • Offer only available in Portsmouth & Taunton
  • Not in conjunction with any other offers or promotions
  • Management reserve the right to withdraw the offer at any time
  • Not valid during December

 

£9.95 Lunch Deal – Portsmouth

  • Offer valid Monday – Friday, 12 – 5pm
  • Includes a 1 x burger, 1 x skin-on-fries, 1 x soft drink
  • Only valid with specific burgers & drinks, as listed below
  • This deal is for eat-in purchases only
  • Not in conjunction with any other offers or promotions
  • Management reserve the right to withdraw the offer at any time
  • Soft drink options are as follows: Fanta, Sprite, Coke or Coke Zero
  • Burger choices: Classic, Classic Cheese, Kim Yum Chick, BM Chicken & Betsy
  • Offer subject to availability
  • Offer cannot be used via the ORDER TO TABLE app

Discounts
As our little way of saying thanks, we offer the following discounts to our services. To use these discounts, we need to see a valid photocard ID card (it’s best to show this before placing your order). The discounts can only be used on eat-in orders, or via takeout when ordering directly from a restaurant. The discount is applied to the cardholder’s order. The discount only applies to the purchase of food & drink.

Student discount:

  • Discount only valid in Portsmouth
  • 10% off everything, with a valid student ID card
  • Can only be used on eat-in purchases
  • Cannot be used in conjunction with any other offer
  • To redeem, must be via table service
  • Cannot be redeemed via the app, nor via click & collect
  • We reserve the right to withdraw the offer at any time

Other discounts:

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Gift Vouchers

Please note all bookings are subject to availability and Hub & Hub Box closures are outside of our control.

Sometimes we may need to make up your voucher order value using smaller voucher denominations i.e. 2 x £5 instead of 1 x £10.

Paper Vouchers 

  • Gift vouchers are valid for 24 months from the date of purchase.
  • Gift Vouchers are available in denominations of £5 with a £5 minimum.
  • Gift Vouchers can only be used in a single transaction & cannot be exchanged for cash. No change or refund will be given.
  • Gift Vouchers may not be sold, exchanged or used for any other purpose (gambling, raffle prizes, giveaways and/or competitions) except as specified in the terms with Hub Box Ltds written permission.
  • Gift Vouchers may be used for goods or services of a higher value, on payment of the difference.
  • Gift Vouchers will not be replaced when lost, damaged or stolen.
  • Gift Vouchers can only be used to purchase food in the restaurant & cannot be used to purchase items on Deliveroo, nor our Click & Collect system.
  • Gift Vouchers can be used to purchase takeout food when ordered directly with the restaurant. This is at each General Manager’s discrepancy.
  • Gift Vouchers will be subject to verification at time of presentation.
  • Gift Vouchers are only valid at Hub St Ives & Hub Box.
  • In the event of any dispute, the decision of Richard Boon – Hub Box & Hub St Ives, is final.
  • Hub St Ives Hub Box – reserves the right to amend these Terms & Conditions at any time & without prior notice.
  • Gift Vouchers will be dispatched within two working days, however please allow four working days for delivery.

 

Digital Gift Vouchers

  • Once activated the value on this Hub Box digital gift voucher can be used as full or part payment at any Hub Box Restaurant.
  • Digital gift vouchers are issued in denominations of £5 starting at £5 up to a maximum value of £50.
  • The monies on the digital gift voucher cannot be exchanged for cash. Any remaining balance on your voucher will remain – the full value does not have to be redeemed in one transaction.
  • All monies on the digital gift voucher must be used by the expiry date which is 24 months from the date of purchase.
  • No change or refund will be given.
  • Gift vouchers are primarily intended to spend inside our restaurants to purchase food and drink, but from time to time you may be able to use them through other sales channels such as online ordering – if this facility is available. Gift vouchers cannot be redeemed if you place an order through third-party delivery agents.
  • You should treat this digital gift voucher as cash.
  • This digital gift voucher is not a credit, debit or cheque guarantee card.
  • Hub Box Ltd reserves the right to amend these terms and conditions at any time or withdraw the card on reasonable notice. Your statutory rights are not affected.
  • If you require any further information please contact us by emailing info@hubbox.co.uk – postal address, Hub Box Limited First Floor | 68 Lemon Street | Truro | Cornwall TR1 2PN
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Hub Box Returns Policy

We promise to refund any unworn, unused items you are not completely happy with, when you return it to us in a salable condition by post within 14 days of receipt.

Any returns should be sent to:

Hub Box Limited
First Floor | 68 Lemon Street | Truro | Cornwall TR1 2PN

We recommend you obtain proof of postage.

We expect most parcels to be refunded within 7 days of reaching us (excluding weekends and bank holidays), please note this does not include your bank’s processing time. We will email you to let you know once your parcel has been received & your refund has been processed. Refunds will be credited to your original method of payment

All goods will be inspected on return. In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to refuse a refund & the item(s) will be sent back in the condition it was received.

Please include your proof of purchase and preferred contact information with your returned order so that we can get in touch.

If you have any further questions or if your returns haven’t reached us after the returns time-frame, please get in touch so we can help you further: info@hubbox.co.uk

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Hub Box App

For the HUBBOX App Privacy Policy & Terms and Conditions, please visit our app, select MY ACCOUNT, ABOUT OUR APP and tap on the options in the footer. Alternatively, click on the links below:

PRIVACY POLICY

TERMS & CONDITIONS

Frequently Asked Questions

Can I download the app to any phone?

You can download the HUBBOX App on any iPhone or Android device!

 

Do I have to pay to download the app?

No, the app is free. However, in order to securely validate and store your card details, we will authorise £1.01 from the card details entered. This money won’t be taken from your account and should reverse itself after a few days.

 

What does the HUBBOX app do & why should I use it?

We have created the Hub Box app to help simplify a little bit of your life and to provide you with special offers for being a loyal customer. Here’s what it does and how it works:

  • Helps you discover the location of your nearest Hub Box store
  • Simplifies paying for your goods at Hub Box – you no longer need cash or a card, just your phone
  • Check-in to the store and your profile will be visible on our till. Just order as normal, say you’re checked in and give you’re name. Your account will be debited and you can view your transaction and receipt within your Hub Box app.
  • Auto-check in: whenever you are near to one of our restaurants (approx. 25 metres), the app will automatically check you in. You can then order as stated above.
  • Pre-order: you can pre-order your favourite product within the Hub Box app, a few minutes before you arrive at the restaurant. Our team will start preparing your order so that you can skip the queue.
  • Digital history: a record of all your activity through the Hub Box app, including all your purchases & top ups. You can even email your receipt for expense purposes.
  • Features: useful news & access to other Hub Box happenings.

 

 

Why do I need a picture of myself to use payments?

As an added security measure, your picture is important because it allows the HUBBOX team to identify you and validate that you are the one authorising payment. Please ensure customer pictures are clear for their security.

 

What incentive is there for me to use the HUBBOX App?

We have created the HUBBOX App to enhance your experience with HUBBOX. We hope that you enjoy using the various features and that we have found a way to use technology to improve and simplify your experience with us. We welcome suggestions as to other ways you would like to use the HUBBOX App.

 

Does the HUBBOX App allow me to pay for my food and other products?

Yes! We suggest you setup your payment method as soon as you download so when you’re ready to order you can do so without delay!

 

Do I have to queue if I’m paying with the HUBBOX App?

Paying with the HUBBOX App in the store is an alternative to paying with cash, debit or credit card, so you still need to order at the till. However, if you would like to skip the queue, you can always pre-order your favourite product from the within your App.

 

I cannot check-in, why not?

The HUBBOX App will only allow you to check-in when you are nearby or inside the HUBBOX store. If you are in the store and you still have difficulty, please check your internet connection and that you have location services enabled for the HUBBOX App.

 

What do you do with the information I share?

We use the information you provide to enhance your experience with us, we do not sell it to others! Check our privacy policy on our app for more information.

 

Mobile Payments

What can I pay for with the HUBBOX App?

You can pay for any HUBBOX purchase up to a value of £30.

 

Which forms of payment can I use?

We accept any debit or credit card from Visa, MasterCard. Amex is currently supported.

 

How do I remove my credit card?

Select ‘Payments’ from your menu and select Remove Card. This will prevent you from making further purchases until you add another payment method.

 

Why do I need to allow notifications from the HUBBOX App to use payments?

For your security, we need to be able to send you a message every time a purchase is made.

We do this via push notification to keep you informed of any account activity. You can also review all your activity in History.

 

Where can I see what I’ve previously spent at HUBBOX?

You can view all of your account activity including purchases in the History tab within your App.

 

How can my details be removed from the app and my account deleted?

If you would like to be removed from the app, please email support@hubbox.co.uk. Please note that once you have been deleted from our app, you will be unable to reclaim any lost loyalty, should you decide to sign up again.

 

Other Questions?

Please email info@hubbox.co.uk and we will respond as soon as possible. If you are experiencing any technical issues with the app, please email support@hubbox.co.uk

 

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