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Booking Policy

General Bookings

When you book, we will ask you for payment card details to secure your reservation. No payment will be taken at this stage & we will not hold your card details. We will take a pre-authorisation for £5 per person on your booking, which will drop off after your visit to us.

For tables of 8 or less people, your booking will be confirmed when you finish our online process. If you would like to book for 9 guests or more, you will need to contact the team direct. Contact details can be found on their restaurant page.

If you need to cancel your booking, we require 2 hours’ notice for tables of 4 or less & 24 hours’ notice for tables of 5 or more. Please call the restaurant if you need to vary the number in your party after you have booked.

If you do not authorise payment after 24hrs of your booking, your booking will be cancelled & you will have to place a new booking.

If you do not cancel your booking & you do not come to the restaurant at the reserved time, you will be deemed a “no-show” & we reserve the right to charge your payment card with £5 per person in your booking.

Please turn up on time for your table. If you are running late, we will hold your table for 15 minutes, at which point we will deem you as a “no-show”.

If you are a booking of 6 or more, we will add a discretionary 10% service charge to your bill.

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Offers & Discounts

Please note: all offers are subject to availability and can be withdrawn at any time.

TAKEOUT DEALS:

One person meal deal – from £14.95

  • this deal is available from all sites
  • this deal can be used via Deliveroo, or when calling the restaurant to place a takeout order
  • this deal cannot be used for an eat-in order
  • you can upgrade your skin-on-fries for an extra cost
  • the one person meal deal includes the following:

1 x burger, 1 x skin-on fries, 1 x onion rings & 1 x soft drink – £14.95

Choose from: Classic, Classic Cheese, All Star, Hub Burger, BM Chick, Kim Yum Chick, Betsy

Pimp your drink –

  • upgrade to a beer – £16.95
  • upgrade to a regular shake – £18.95

Two person meal deal – from £27.95

  • this deal is available from all sites
  • this deal can be used via Deliveroo or when calling the restaurant to place a takeout order
  • this deal cannot be used for an eat-in order
  • you can upgrade your skin-on-fries for an extra cost
  • the two person meal deal includes the following:

2 x burgers, 2 x skin-on fries, 1 x onion rings & 2 x soft drinks – £27.95

Choose from: Classic, Classic Cheese, All Star, Hub Burger, BM Chick, Kim Yum Chick, Betsy

Pimp your drink –

  • upgrade to a beer – £31.95 (for 2 x beers)
  • upgrade to a regular shake – £34.95 (for 2 x shakes)

DINE-IN DEALS:

£10.95 Lunch Deal + £13.95 upgrade – Falmouth, Cheltenham, Portsmouth, Bristol, Taunton, Cardiff & Plymouth (from 06.06)

  • Offer valid Monday – Friday, 12 – 5pm
  • Includes a 1 x burger, 1 x skin-on-fries, 1 x soft drink
  • Only valid with specific burgers & drinks, as listed below
  • Soft drink options are as follows: half a pint of draught Coke, Diet Coke, Lemonade or Fruit Juice
  • Burger choices: Classic, Classic Cheese, BM Chicken & Betsy
  • Upgrade to an alcoholic drink for £13.95
  • The alcoholic drink includes one of the following: 175ml Prime Cut Red, Prime Cut White, Mirabello Pinot Grigio Rose, Pint of Lazy Boy, Pint of Cider, Bottle of Corona, Bottle of Low ABV Brooklyn Special Effects
  • This deal is for eat-in purchases only
  • Not in conjunction with any other offers or promotions
  • Hub Box reserve the right to withdraw the offer at any time
  • Offer subject to availability
  • Offer can be used on Order to Table System (VitaMojo). Just find the MEAL DEALS category

Two cocktails for £12.00: ALL SITES EXCEPT FROM ST IVES 

  • Deal can be applied to any cocktail priced at £6.95 listed on the cocktail menu
  • Valid all week & at any time of the day
  • Offer available in Truro, Pentewan, Falmouth, Exeter, Taunton, Bristol, Portsmouth, Cardiff (not St Ives)
  • Not in conjunction with any other offers or promotions
  • Hub Box reserve the right to withdraw the offer at any time

HOT DRINK & CAKE OFFER

  • Available in all restaurants apart from Bristol, from Monday 30th May 2022
  • Buy a slice of key lime pie, crack pie or rocky road and any hot drink for £5.50
  • Not in conjunction with any other offers or promotions
  • Hub Box reserve the right to withdraw the offer at any time

PASTRAMI SUB SPECIAL X TINY REBEL ELECTRIC BOOGALOO

  • Order the Pastrami Sub and receive a free can of Tiny Rebel Electric Boogaloo
  • Offer running for a limited time only.
  • Free cans of Tiny Rebel on a first-come first-served basis
  • Must be 18 years or older to receive the free can of Tiny Rebel
  • Tiny Rebel Electric Boogaloo cannot be exchanged for anything else

FREE GLASS OF PROSECCO – EXETER, FALMOUTH, CARDIFF GRADUATES

  • Available in Hub Box Exeter, Hub Box Falmouth & Hub Box Cardiff only
  • Book a table for your graduate meal and receive a free 125ml glass of prosecco
  • Dates for Exeter include: Mon 20th June – Sat 25th June, Mon 27th June – Fri 1st July, Mon 11th July – Fri 15th July
  • Dates for Falmouth & Cardiff include: Mon 18th July to Fri 22nd July
  • To redeem your free glass of prosecco, just mention it to a member of the team and show your student ID card
  • The free glass of prosecco is only for the graduate
  • You must order food to redeem your free prosecco

 

RWY PLYMOUTH – FREE HOT DRINK WITH ANY BREAKFAST

  • Available in Hub Box RWY Plymouth only
  • Available Monday – Friday
  • Buy any breakfast from the breakfast menu & get a free hot drink
  • Not in conjunction with any other offers or promotions
  • Hub Box reserve the right to withdraw the offer at any time
  • To redeem, must be via table service with a member of the team
  • Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)

Discounts
As our little way of saying thanks, we offer the following discounts on our services. To use these discounts, we need to see a valid photocard ID card (it’s best to show this before placing your order). The discounts can only be used on eat-in orders, or via takeout when ordering directly from a restaurant. The discount is applied to the cardholder’s order. The discount only applies to the purchase of food & drink.

NHS staff / Blue Light cardholder: 10%

  • Not in conjunction with any other offers or promotions
  • Hub Box reserve the right to withdraw the offer at any time
  • Available in all Hub Box restaurants
  • Must have a valid ID
  • Discount only applied to cardholders order + 1 other guest
  • To redeem, must be via table service and takeaway
  • Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)

Military: 10%

  • Not in conjunction with any other offers or promotions
  • Hub Box reserve the right to withdraw the offer at any time
  • Available in all Hub Box restaurants
  • Must have a valid ID
  • Discount only applied to cardholders order + 1 other guest
  • To redeem, must be via table service and takeaway
  • Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)

 

Other discounts available:

Student discount: 10%

  • Not in conjunction with any other offers or promotions
  • Hub Box reserve the right to withdraw the offer at any time
  • Discount only available in Portsmouth, Cardiff, Bristol, Falmouth, Cheltenham & Plymouth
  • Must have a valid student card
  • Discount only applied to the cardholders order
  • To redeem, must be via table service and takeaway
  • Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)

Snap Fitness: 10% discount

  • Not in conjunction with any other offers or promotions
  • Hub Box reserve the right to withdraw the offer at any time
  • Discount only available in Taunton
  • Must have a valid ID from the gym
  • Discount only applied to the cardholders order
  • To redeem must be via table service and takeaway
  • Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)

Taunton Brewhouse Customers: 10% discount

  • Not in conjunction with any other offers or promotions
  • Hub Box reserve the right to withdraw the offer at any time
  • 10% discount is available in Hub Box Taunton only for Taunton Brewhouse customers
  • Valid Sunday – Thursday, anytime
  • To redeem the discount, please show a member of the team your Taunton Brewhouse theatre ticket or confirmation email
  • The date of the ticket must match the date of your visit
  • This discount can be used for eat-in purchases and takeaway, when ordered with a member of the team
  • The discount cannot be redeemed through the Order and Pay at Table system (VitaMojo) or the Click + Collect system (VitaMojo)

Taunton Brewhouse Staff – 10% discount

  • Not in conjunction with any other offers or promotions
  • Hub Box reserve the right to withdraw the offer at any time
  • Discount only available in Hub Box Taunton
  • Must have a valid Brewhouse ID
  • Discount only applied to the cardholders order
  • To redeem must be via table service and takeaway
  • Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)

Baker Tom Staff – 10% discount 

  • Not in conjunction with any other offers or promotions
  • Hub Box reserve the right to withdraw the offer at any time
  • Discount available in any Hub Box restaurants
  • Must have a valid Baker Tom ID – some form of evidence that proves you work for Baker Tom
  • Discount only applied to the cardholders order + 1 other guest
  • To redeem must be via table service and takeaway
  • Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)

Exeter Locked in a Room customers – 10% discount

  • Not in conjunction with any other offers or promotions
  • Hub Box reserve the right to withdraw the offer at any time
  • 10% discount is available in Hub Box Exeter for Locked in a Room customers only
  • Valid weekdays only (Monday – Friday) any time before 6pm
  • Not available during school holidays (Easter Half Term, May Half Term, Summer Holidays)
  • To redeem the discount, please show a member of the team your Exeter Locked in a Room ticket or confirmation email
  • The date of the ticket must match the date of your visit
  • This discount can be used for eat-in purchases and takeaway, when ordered with a member of the team
  • The discount cannot be redeemed through the Order and Pay at Table system (VitaMojo) or the Click + Collect system (VitaMojo)

SOMERSET COUNTRY CRICKET CLUB

40% DISCOUNT (Players & Directors)

  • This discount is for Somerset Country Cricket Club Players and Directors (as outlined by SCCC)
  • Not in conjunction with any other offers or promotions
  • Hub Box reserve the right to withdraw the offer at any time
  • Discount available in Hub Box Taunton only
  • To redeem the discount, you must show the Hub Box team a valid ID that matches the list SCCC has provided us with
  • Discount only applied to the cardholders order + 1 other guest
  • We would like Players & Directors to post at least one photo / video on their social feed whilst visiting Hub Box, tagging Hub Box in (if the person has a social media account)
  • To redeem must be via table service and takeaway
  • Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)

20% DISCOUNT (Coaches)

  • This discount is for Somerset Country Cricket Club Coaches (as outlined by SCCC)
  • Not in conjunction with any other offers or promotions
  • Hub Box reserve the right to withdraw the offer at any time
  • Discount available in Hub Box Taunton only
  • To redeem the discount, you must show the Hub Box team a valid ID that matches the list SCCC has provided us with
  • Discount only applied to the cardholders order + 1 other guest
  • To redeem must be via table service and takeaway
  • Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)

10% DISCOUNT (Staff)

  • This discount is for Somerset Country Cricket Club staff members (as outlined by SCCC)
  • Not in conjunction with any other offers or promotions
  • Hub Box reserve the right to withdraw the offer at any time
  • Discount available in Hub Box Taunton only
  • Must have a valid SCCC membership card & show to the team to redeem the discount
  • Discount only applied to the cardholders order + 1 other guest
  • To redeem must be via table service and takeaway
  • Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)

10% DISCOUNT (SCCC Members)

  • This discount is for Somerset Country Cricket Club Members
  • Not in conjunction with any other offers or promotions
  • Hub Box reserve the right to withdraw the offer at any time
  • Discount available in Hub Box Taunton only
  • Discount only available on non-match days
  • Must have a valid SCCC membership card & show to the team to redeem the discount
  • Discount only applied to the cardholders order + 1 other guest
  • To redeem must be via table service and takeaway
  • Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)

 

RWY Businesses & Residents – 10% discount

  • Not in conjunction with any other offers or promotions
  • Hub Box reserve the right to withdraw the offer at any time
  • Discount only available in Hub Box RWY Plymouth
  • To redeem this discount, please show a member of the Hub Box RWY Plymouth team valid evidence that you reside or work at Royal William Yard
  • Discount only applied to the Yard resident or Yard worker’s order
  • To redeem must be via table service and takeaway
  • Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)

RWY CRM Loyalty Discount – 10% 

  • Not in conjunction with any other offers or promotions
  • Hub Box reserve the right to withdraw the offer at any time
  • Available in Hub Box RWY Plymouth only
  • To redeem this discount, you must show the newsletter you received from Hub Box to a member of the Hub Box team
  • Discount ends 18.07.2022
  • Discount only applied to newsletter holders order + 1 other guest
  • To redeem, must be via table service or takeaway with a member of the team
  • Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)

 

Bristol Hospitality Industry Discount – 10%

  • 10% discount for Bristol hospitality workers
  • Not in conjunction with any other offers or promotions
  • Hub Box reserve the right to withdraw the offer at any time
  • Available in Hub Box Bristol only
  • Only available Sundays and Mondays
  • To redeem this discount, you must show proof that you work in the hospitality industry i.e. ID card, payslip, email from employer and show it to a member of the Hub Box team
  • Discount only applied to industry worker’s order
  • To redeem, must be via table service or takeaway with a member of the team
  • Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)

 

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Gift Vouchers

Please note all bookings are subject to availability and Hub & Hub Box closures are outside of our control.

Sometimes we may need to make up your voucher order value using smaller voucher denominations i.e. 2 x £5 instead of 1 x £10.

Paper Vouchers 

  • Gift vouchers are valid for 24 months from the date of purchase.
  • Gift Vouchers are available in denominations of £5 with a £5 minimum.
  • Gift Vouchers can only be used in a single transaction & cannot be exchanged for cash. No change or refund will be given.
  • Gift Vouchers may not be sold, exchanged or used for any other purpose (gambling, raffle prizes, giveaways and/or competitions) except as specified in the terms with Hub Box Ltds written permission.
  • Gift Vouchers may be used for goods or services of a higher value, on payment of the difference.
  • Gift Vouchers will not be replaced when lost, damaged or stolen.
  • Gift Vouchers can only be used to purchase food in the restaurant & cannot be used to purchase items on Deliveroo, nor our Click & Collect system.
  • Gift Vouchers can be used to purchase takeout food when ordered directly with the restaurant. This is at each General Manager’s discrepancy.
  • Gift Vouchers will be subject to verification at time of presentation.
  • Gift Vouchers are only valid at Hub St Ives & Hub Box.
  • In the event of any dispute, the decision of Richard Boon – Hub Box & Hub St Ives, is final.
  • Hub St Ives Hub Box – reserves the right to amend these Terms & Conditions at any time & without prior notice.
  • Gift Vouchers will be dispatched within two working days, however please allow four working days for delivery.

 

Digital Gift Vouchers

  • Once activated the value on this Hub Box digital gift voucher can be used as full or part payment at any Hub Box Restaurant.
  • Digital gift vouchers are issued in denominations of £5 starting at £5 up to a maximum value of £50.
  • The monies on the digital gift voucher cannot be exchanged for cash. Any remaining balance on your voucher will remain – the full value does not have to be redeemed in one transaction.
  • All monies on the digital gift voucher must be used by the expiry date which is 24 months from the date of purchase.
  • No change or refund will be given.
  • Gift vouchers are primarily intended to spend inside our restaurants to purchase food and drink, but from time to time you may be able to use them through other sales channels such as online ordering – if this facility is available. Gift vouchers cannot be redeemed if you place an order through third-party delivery agents.
  • You should treat this digital gift voucher as cash.
  • This digital gift voucher is not a credit, debit or cheque guarantee card.
  • Hub Box Ltd reserves the right to amend these terms and conditions at any time or withdraw the card on reasonable notice. Your statutory rights are not affected.
  • If you require any further information please contact us by emailing info@hubbox.co.uk – postal address, Hub Box Limited First Floor | 68 Lemon Street | Truro | Cornwall TR1 2PN
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Hub Box Returns Policy

We promise to refund any unworn, unused items you are not completely happy with, when you return it to us in a salable condition by post within 14 days of receipt.

Any returns should be sent to:

Hub Box Limited
First Floor | 68 Lemon Street | Truro | Cornwall TR1 2PN

We recommend you obtain proof of postage.

We expect most parcels to be refunded within 7 days of reaching us (excluding weekends and bank holidays), please note this does not include your bank’s processing time. We will email you to let you know once your parcel has been received & your refund has been processed. Refunds will be credited to your original method of payment

All goods will be inspected on return. In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to refuse a refund & the item(s) will be sent back in the condition it was received.

Please include your proof of purchase and preferred contact information with your returned order so that we can get in touch.

If you have any further questions or if your returns haven’t reached us after the returns time-frame, please get in touch so we can help you further: info@hubbox.co.uk

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Hub Box App

OUR APP IS NO LONGER SUPPORTED. IF YOU NEED ANY FURTHER INFORMATION REGARDING THE APP OR ANY MARKETING PROMOTIONS, PLEASE EMAIL APP@HUBBOX.CO.UK

PLEASE ALSO NOTE THAT ALL PROMOTIONS EXPIRED AFTER 12 MONTHS

 

For the HUBBOX App Privacy Policy, Terms and Conditions & FAQ’S, please click on the links below:

PRIVACY POLICY

TERMS & CONDITIONS

FAQ’s

 

 

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