Booking Policy
Christmas Bookings 2023
For our Christmas Booking T&Cs, please click here.
For any lunch, afternoon or dinner bookings for 6-14 guests made between 23rd November – 24th December 2023, we will ask for payment card details to secure your reservation. No payment will be taken at this stage & we will not hold your card details. We will take a pre-authorisation of £10 per person on your booking which will drop off after your visit to us.
General Bookings
When you book, we will ask bookings of 6 or more for payment card details to secure your reservation. No payment will be taken at this stage & we will not hold your card details. We will take a pre-authorisation for £5 per person on your booking, which will drop off after your visit to us. For Boozy Brunch/Boozy Lunch bookings, you will be asked for your card details regardless of how many people you are booking for.
For tables of 8 or less people, your booking will be confirmed when you finish our online process. If you would like to book for 9 guests or more, you will need to contact the team direct. Contact details can be found on their restaurant page.
If you need to cancel your booking, we require 2 hours’ notice for tables of 4 or less & 24 hours’ notice for tables of 5 or more. Please call the restaurant if you need to vary the number in your party after you have booked.
If you do not authorise payment after 24hrs of your booking, your booking will be cancelled & you will have to place a new booking.
If you do not cancel your booking & you do not come to the restaurant at the reserved time, you will be deemed a “no-show” & we reserve the right to charge your payment card with £5 per person in your booking.
Please turn up on time for your table. If you are running late, we will hold your table for 15 minutes, at which point we will deem you as a “no-show”.
If you are a booking of 4 or more, we will add a discretionary 10% service charge to your bill.
Please note, we cannot reserve outside tables at any of our restaurants. They are on a first-come-first-served basis. You can however write in the booking request box that you would prefer an outside table. If there is one available when you arrive, please raise this with the team and if they can seat you outside, they will.
Offers & Discounts
Please note: all offers are subject to availability and can be withdrawn at any time.
DINE-IN DEALS:
Boozy Brunch / Boozy Lunch
Guests can enjoy bottomless drinks when they order a main item from the main menu or breakfast.
- Unavailable in Exeter & Truro on Saturdays throughout December 2023
- Choose from a selection of bottomless drinks for £21
- The price for Boozy Brunch / Lunch is for the drinks only
- For those visiting before 12pm, the food menu available will be the breakfast menu. This only relates to the restaurants serving breakfast on that day
- For those visiting from 12pm onwards, the food menu available will be the main menu. You must order a burger, hot dog or salad (Hub Box menu), or a dish from the following categories (Hub menu); Chargrill, Seafood, Salad Bowl, Burgers
- The drinks can be mixed and matched
- You can only have one drink per person on the table, at one time
- A non-alcoholic option is available
- Offer available in all sites from open, until 5pm – last sitting is 3.30pm
- Every guest at the table must participate in the offer
- This offer will last for 90 minutes only
- Not available in conjunction with any other discounts
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
- Management reserve the right to withdraw the offer at any time
- Hub Box encourages responsible drinking. Drinking to excess will not be permitted and participants are required to drink responsibly at all times drinkaware.co.uk
The drinks you can choose from are:
- Pravha draught (pint)
- Orchard Pig Reveller draught (pint)
- Parini Pinot Grigio (175ml)
- Vita Sangiovese (175ml)
- Parini Pinot Grigio Rose (175ml)
- Le Altane Prosecco (125ml)
- Dirty Grapefruit Cooler
- Dirty Raspberry Lemonade Cooler
- Dirty Strawberry Cooler
- Dirty Elderflower Cooler
- Dirty Passion Fruit Cooler
- Long Beach Iced Tea
- Sex on the Beach
- Bloody Mary
- Pimms
- Select house spirits & mixers (single shot)
£11.95 Lunch Deal + £14.95 upgrade – ALL SITES (unavailable in St Ives, Falmouth & Plymouth)
- Offer valid Monday – Friday, 12 – 5pm
- Includes a 1 x main, 1 x side, 1 x soft drink
- Only valid with specific mains, sides & drinks, as listed below
- This deal is for eat-in purchases only
- Not in conjunction with any other offers or promotions
- Management reserve the right to withdraw the offer at any time
- Main choices include one of the following: Classic, Classic Cheese (cheddar, USA or Swiss), All Star, BM Chicken, Betsy, Classic Dog, Falafel Salad, Caesar Salad
- Side choices include one of the following: skin-on fries, onion rings, carolina slaw
- Soft drink options include one of the following: half a pint of draught Coke, Coke Zero, Diet Coke, Lemonade or Fruit Juice
- Upgrade to an alcoholic drink for £14.95
- Alcoholic drink includes one of the following: 175ml Vita Red, 175ml Parini White, 175ml Parini Rose, Pint Pravha, Pint Orchard Pig, Corona bottle, Corona Cero bottle, Madri bottle
- Additions/Upgrades:
– Double patty upgrades £4 (£3.50 for Classic)
– Upgrade to Dirty Fries for £1.25
– Swap to Sweet Potato Fries for £1.50
– Upgrade your soft drink to a Cooler for £1
– Choose any Hot Drink after your Lunch Deal for £1 - This deal is for eat-in purchases only
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- Offer subject to availability and will not be available during school holidays & bank holidays i.e. Summer Holidays, October Half Term, Christmas Holidays, February Half Term, Easter holidays, May Half Term
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
2 COCKTAILS FOR £14: ALL SITES
- Deal can be applied to any cocktail priced at £7.95 listed on the cocktail menu
- Valid all week & at any time of the day
- Offer available in all sites
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
2 DIRTY COOLERS FOR £10: ALL SITES
- Deal can be applied to any dirty cooler listed on the cocktail menu
- Valid all week & at any time of the day
- Offer available in all sites
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
- Not in conjunction with any other offers or promotions
- Management reserve the right to withdraw the offer at any time
FREE HUB TUB W/ EVERY CINEMA VISIT
- Available in any Hub or Hub Box restaurant, any day, any time
- To claim your free Hub Tub, you must order a main meal to dine-in or takeout
- You must show a member of the Hub Box/Hub team a cinema ticket that matches the date of your visit to Hub Box/Hub
- One free Hub Tub per cinema ticket
- Not in conjunction with any other offers or promotions
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
- Offer subject to availability
- Hub Box reserve the right to withdraw the offer at any time
FREE HOT DRINK W/ EVERY BREAKFAST – ROYAL WILLIAM YARD APARTMENTS
- Only available in Hub RWY Plymouth, for those staying at RWY Apartments
- Buy any breakfast from the breakfast menu & get a free hot drink
- To redeem the offer, show a member of the team proof of your stay via the apartment app
- Date of stay must match date of visit to Hub RWY Plymouth
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- To redeem, must be via table service with a member of the team
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
10% OFF MAIN MENU – ROYAL WILLIAM YARD APARTMENTS
- 10% discount is available off the main menu at Hub RWY Plymouth, for those staying at Royal William Yard Apartments
- To redeem the discount, please show a member of the team proof of your stay in RWY Apartments via the app
- The date of your stay must match the date of your visit
- This discount can be used for eat-in purchases and takeaway, when ordered with a member of the team
- The discount cannot be redeemed through the Order and Pay at Table system (VitaMojo) or the Click + Collect system (VitaMojo)
- This discount cannot be used in conjunction with any other discounts, offers or promotions
- Management reserves the right to withdraw the discount at any time
HUB COFFEE LOYALTY CARD T&CS
- Purchase 4 coffees in a participating Hub restaurant, get your fifth for free. Please ensure you hand over your completed loyalty card to a member of the team on payment to get your free coffee
- Loyalty card can only be used in participating Hub restaurants (Hub St Ives, Hub Falmouth, Hub RWY Plymouth)
- Receive one stamp per coffee purchased
- Free coffee cannot be claimed on the same day that the fourth coffee has been purchased
- Free coffee will be the cheapest on the order
- Loyalty card can be used via table service and takeaway (not Click + Collect)
- Free coffee cannot be redeemed via the Order and Pay at table system, Click + Collect system or on Uber Eats
- Multiple loyalty cards cannot be combined to redeem your free coffee
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
HUB BREAKFAST LOYALTY CARD T&CS
- Purchase 9 breakfasts in a participating Hub restaurant, get your tenth for free. Please ensure you hand over your completed loyalty card to a member of the team on payment to get your free breakfast
- Loyalty card can only be used in participating Hub restaurants (Hub St Ives, Hub Falmouth, Hub RWY Plymouth)
- Receive one stamp per breakfast purchased
- Free breakfast cannot be claimed on the same day that the ninth burger has been purchased
- Free breakfast will be the cheapest on the order
- Loyalty card can be used via table service and takeaway (not Click + Collect)
- Free breakfast cannot be redeemed via the Order and Pay at table system, Click + Collect system or on Uber Eats
- Multiple loyalty cards cannot be combined to redeem your free breakfast
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
HUB BOX COFFEE LOYALTY CARD T&CS
- Purchase 4 coffees in a participating Hub Box, get your fifth for free. Please ensure you hand over your completed loyalty card to a member of the team on payment to get your free coffee
- Loyalty card can only be used in participating Hub Box’s (Taunton, Dorchester, Cardiff, Cheltenham, Portsmouth, Truro & Exeter)
- Receive one stamp per coffee purchased
- Free coffee cannot be claimed on the same day that the fourth coffee has been purchased
- Free coffee will be the cheapest on the order
- Loyalty card can be used via table service and takeaway (not Click + Collect)
- Free coffee cannot be redeemed via the Order and Pay at table system, Click + Collect system or on Uber Eats
- Multiple loyalty cards cannot be combined to redeem your free coffee
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
HUB BOX BURGER LOYALTY CARD T&CS
- Purchase 9 burgers in a participating Hub Box, get your tenth for free. Please ensure you hand over your completed loyalty card to a member of the team on payment to get your free burger
- Loyalty card can only be used in participating Hub Box’s (Taunton, Dorchester, Cardiff, Cheltenham, Portsmouth, Truro & Exeter)
- Receive one stamp per burger purchased
- Free burger cannot be claimed on the same day that the ninth burger has been purchased
- Free burger will be the cheapest on the order
- The Triple Kahuna and Triple Bacon Double Cheese are exempt for this loyalty card – they cannot be claimed as a free burger
- Loyalty card can be used via table service and takeaway (not Click + Collect)
- Free burger cannot be redeemed via the Order and Pay at table system, Click + Collect system or on Uber Eats
- Multiple loyalty cards cannot be combined to redeem your free burger
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
CHELTENHAM STUDENTS – SKATE AND DINE DEAL
- To redeem your £9.95 food and drink deal at Hub Box Cheltenham, you must show the voucher you were given at the time of purchasing your skate ticket, to a member of the Hub Box Cheltenham team
- The deal can be redeemed on the same evening as your skate session (Wednesday 6th December, 2023) and you do not need to book a table
- You are able to redeem the deal within 7 days of 06.12, expiring EOD Wednesday 13th December, but to do so, you must book a table in advance at Hub Box Cheltenham
- The deal cannot be redeemed on the following days and times: Friday 8th 5pm – 10pm, all day Saturday 9th, Sunday 10th 12-3pm
- The deal you are entitled to is as follows. It must be paid during your visit to Hub Box Cheltenham:
- £9.95 1 x burger, 1 x skin-on fries, 1 x soft drink
- Only valid with specific mains, sides & drinks, as listed below
- Main choices: Beef burger (smashed patty, burger cheese, burger sauce, shredded lettuce), Chicken burger (buttermilk-fried free-range chicken strips, burger sauce, shredded lettuce), Veggie burger (buttermilk-fried halloumi sticks, burger sauce, shredded lettuce), Vegan burger (falafel patty, burger sauce, shredded lettuce)
- Skin-on fries are a handful portion
- Soft drink options are as follows: half a pint of draught Cola, Diet Cola, Lemonade, Ginger Beer
- Go green by swapping the bun for a gem lettuce & ranch salad for no extra cost
- Upgrade your drink to a different soft or an alcoholic drink, by paying the difference on the 1/2 pint soft included
- This deal is for eat-in purchases only
- Not in conjunction with any other offers or promotions
- Management reserve the right to withdraw the offer at any time
- Offer subject to availability
FREE PROSECCO / NON-ALCOHOLIC COOLER DEAL – XMAS SET MENU BOOKINGS
- Available in all restaurants, excluding Hub Box Exeter
- Book a table for our Xmas Set Menu on a Monday, Tuesday or Wednesday and receive a free 125ml glass of prosecco or non-alcoholic cooler for each person on your table
- Only available on advance bookings made for a Monday, Tuesday or Wednesday placed on/between Monday 4th Dec 2023 – Wednesday 20th December 2023
- To redeem your free glass of prosecco or non-alcoholic cooler, when making your booking, ensure you add into the Special Request box the following code: XMASPROSECCO
- You must book the Xmas Set Menu to redeem your free prosecco or non-alcoholic cooler
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- Offer cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
Discounts
As our little way of saying thanks, we offer the following discounts on our services. To use these discounts, we need to see a valid photocard ID card (it’s best to show this before placing your order). The discounts can only be used on eat-in orders, or via takeout when ordering directly from a restaurant. The discount is applied to the cardholder’s order. The discount only applies to the purchase of food & drink.
NHS staff / Blue Light cardholder: 10%
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- Available in all Hub Box restaurants
- Must have a valid ID
- Discount only applied to cardholders order + 1 other guest
- To redeem must be via table service and takeaway on food and drink
- Discount cannot be applied to just drinks
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
Military: 10%
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- Available in all Hub Box restaurants
- Must have a valid ID
- Discount only applied to cardholders order + 1 other guest
- To redeem must be via table service and takeaway on food and drink
- Discount cannot be applied to just drinks
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
Other discounts available:
Student discount: 10%
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- Discount only available in Portsmouth, Cardiff, Bristol, Falmouth, Cheltenham, Plymouth, Exeter & Dorchester
- Must have a valid student card
- Discount only applied to the cardholders order
- To redeem must be via table service and takeaway on food and drink
- Discount cannot be applied to just drinks
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
Pard Card – Cornish Locals Only: 10% discount
- 10% discount applies to any order that includes food (not a drink only order)
- Available in Hub Box Truro, Hub Box Pentewan, Hub St Ives, Hub Falmouth
- To redeem the discount, show your Pard Card to a member of the team
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- To redeem, must be via table service or takeaway with a member of the team
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
- For more information about Pard Card: https://pardcard.com/
Snap Fitness: 10% discount
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- Discount only available in Taunton
- Must have a valid ID from the gym
- Discount only applied to the cardholders order
- To redeem must be via table service and takeaway on food and drink
- Discount cannot be applied to just drinks
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
Taunton Brewhouse Customers: 10% discount
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- 10% discount is available in Hub Box Taunton only for Taunton Brewhouse customers
- Valid Sunday – Thursday, anytime
- To redeem the discount, please show a member of the team your Taunton Brewhouse theatre ticket or confirmation email
- The date of the ticket must match the date of your visit
- This discount can be used for eat-in purchases and takeaway, when ordered with a member of the team
- The discount cannot be redeemed through the Order and Pay at Table system (VitaMojo) or the Click + Collect system (VitaMojo)
Taunton Brewhouse Staff – 10% discount
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- Discount only available in Hub Box Taunton
- Must have a valid Brewhouse ID
- Discount only applied to the cardholders order
- To redeem must be via table service and takeaway on food and drink
- Discount cannot be applied to just drinks
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
Taunton B&B Host – 10% discount
- Discount available in Hub Box Taunton only
- To redeem the discount, the host must show the letter from Hub Box to a member of the team
- Discount only applied to the letter holder + 1 other guest
- To redeem must be via table service and takeaway on food and drink
- Discount cannot be applied to just drinks
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
Taunton B&B Guest – 10% discount
- Discount available in Hub Box Taunton only
- To redeem the discount, the guest must show their B&B confirmation email, or evidence that they are staying in a local B&B to a member of the Hub Box team
- The date of their stay must match the date of their visit to Hub Box
- Discount only applied to the guests that are staying at the B&B
- To redeem must be via table service and takeaway on food and drink
- Discount cannot be applied to just drinks
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
Baker Tom Staff – 10% discount
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- Discount available in any Hub Box restaurants
- Must have a valid Baker Tom ID – some form of evidence that proves you work for Baker Tom
- Discount only applied to the cardholders order + 1 other guest
- To redeem must be via table service and takeaway on food and drink
- Discount cannot be applied to just drinks
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
Exeter Locked in a Room customers – 10% discount
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- 10% discount is available in Hub Box Exeter for Locked in a Room customers only
- Valid weekdays only (Monday – Friday) any time before 6pm
- Not available during school holidays (Easter Half Term, May Half Term, Summer Holidays)
- To redeem the discount, please show a member of the team your Exeter Locked in a Room ticket or confirmation email
- The date of the ticket must match the date of your visit
- This discount can be used for eat-in purchases and takeaway, when ordered with a member of the team
- The discount cannot be redeemed through the Order and Pay at Table system (VitaMojo) or the Click + Collect system (VitaMojo)
Exeter Chiefs – 10% discount
- This 10% discount is for Exeter Chiefs staff members only
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- Discount available in Hub Box Exeter only
- Must have a valid Exeter Chiefs or Sandy Park card & show to the Hub Box team to redeem the discount
- Discount only applied to the cardholders order + 1 other guest
- To redeem must be via table service and takeaway
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
EXETER CHIEFS 23/24 SEASON TICKET HOLDERS – 10%
- This 10% discount is for Exeter Chiefs 23/24 Season Ticket Holders only
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- Discount available in Hub Box Exeter only
- Must have a valid 23/24 Season Ticket Card & show to the Hub Box team to redeem the discount
- Discount only applied to the cardholders order + 1 other guest
- Discount valid until June 2024
- To redeem must be via table service and takeaway
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
10% DISCOUNT (SCCC Members) – TAUNTON
- This discount is for Somerset Country Cricket Club Members
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- Discount available in Hub Box Taunton only
- Must have a valid SCCC membership card & show to the team to redeem the discount
- Discount only applied to the cardholders order + 1 other guest
- To redeem must be via table service and takeaway on food and drink
- Discount cannot be applied to just drinks
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
RWY Businesses & Residents – 10% discount
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- Discount only available in Hub RWY Plymouth
- To redeem this discount, please show a member of the Hub RWY Plymouth team valid evidence that you reside or work at Royal William Yard
- Discount only applied to the Yard resident or Yard worker’s order
- To redeem must be via table service and takeaway on food and drink
- Discount cannot be applied to just drinks
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
Princess Yachts – 10% Discount
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- Discount only available in Hub RWY Plymouth
- Must have a valid Princess Yachts ID
- Discount only applied to the ID holders order
- To redeem must be via table service and takeaway on food and drink
- Discount cannot be applied to just drinks
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
PAFC STAFF – 10% Discount
- This discount is for PAFC staff members (as outlined by PAFC)
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- Discount available in Hub RWY Plymouth only
- Must have a valid PAFC ID card & show to the team to redeem the discount
- Discount only applied to the cardholders order + 1 other guest
- To redeem must be via table service and takeaway on food and drink
- Discount cannot be applied to just drinks
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
PAFC SEASON TICKET HOLDERS – 10% DISCOUNT
- This discount is for PAFC Season Ticket Holders only
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- Discount available in Hub RWY Plymouth only
- Must have a valid PAFC Season Ticket & show to the team to redeem the discount
- Discount only applied to the cardholders order + 1 other guest
- To redeem must be via table service and takeaway on food and drink
- Discount cannot be applied to just drinks
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
PLYMOUTH CITY PATRIOTS – 10% DISCOUNT
- This 10% discount is for Plymouth City Patriots players and staff members only
- Not in conjunction with any other offers or promotions
- Hub Plymouth reserves the right to withdraw the offer at any time
- Discount available in Hub Plymouth only
- Must quote their name to a member of the Hub team to redeem the discount
- Discount only applied to the player/staff members order + 1 other guest
- To redeem must be via table service and takeaway
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
BLOCK GYM MEMBER 10% DISCOUNT – HUB RWY PLYMOUTH
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- Discount only available in Hub RWY Plymouth
- Must have a valid BLOCK Gym members card / show a member of the Hub team the discount on the app to redeem
- Discount only applied to the BLOCK Gym member cardholder
- To redeem must be via table service and takeaway and on an order with food
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
Dorchester Brewery Square Residents & Businesses Discount – 10%:
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- Discount only available in Hub Box Dorchester
- To redeem the discount, please show a member of the Hub Box Dorchester team either the discount on the Savills app, or proof that you reside at Brewery Square i.e. key fob
- Discount only applied to the Brewery Square resident or Brewery Square worker’s order
- To redeem must be via table service and takeaway
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)#
BLOCK COMEDY NIGHT – 10% DISCOUNT
- 10% discount is available in Hub RWY Plymouth only for BLOCK Comedy Night ticket holders
- To redeem the discount, please show a member of the team your BLOCK Comedy Night ticket or confirmation email
- The date of the ticket must match the date of your visit
- This discount can be used for eat-in purchases and takeaway, when ordered with a member of the team
- The discount cannot be redeemed through the Order and Pay at Table system (VitaMojo) or the Click + Collect system (VitaMojo)
- This discount cannot be used in conjunction with any other discounts, offers or promotions
- Management reserves the right to withdraw the discount at any time
MERMAID QUAY BUSINESSES – 10% DISCOUNT
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- Discount only available in Hub Box Cardiff
- To redeem this discount, please show a member of the Hub Box Cardiff team valid evidence that you work at Mermaid Quay
- Discount only applied to the Mermaid Quays worker’s order
- To redeem must be via table service and takeaway on food and drink
- Discount cannot be applied to just drinks
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
ASTRADIUS EMPLOYEES – 10% discount
- Not in conjunction with any other offers or promotions
- Hub Box reserve the right to withdraw the offer at any time
- Discount only available in Hub Box Cardiff
- To redeem this discount, please show a member of the Hub Box Cardiff team valid evidence that you work at Astradius
- Discount only applied to the Astradius worker’s order
- To redeem must be via table service and takeaway on food and drink
- Discount cannot be applied to just drinks
- Discount cannot be redeemed via the Order and Pay at table system (VitaMojo) or the Click + Collect system (VitaMojo)
HELIGAN NIGHT GARDEN – 10% DISCOUNT HUB BOX PENTEWAN
- 10% discount is available in Hub Box Pentewan only for The Lost Garden of Heligan, Night Garden ticket holders
- To redeem the discount, please show a member of the team your BLOCK Heligan Night Garden ticket or confirmation email. Alternatively, when making a booking online, add into the special request box: HELIGAN10
- The date of the ticket must match the date of your visit
- This discount can be used for eat-in purchases when ordered with a member of the team
- The discount cannot be redeemed through the Order and Pay at Table system (VitaMojo) or the Click + Collect system (VitaMojo)
- This discount cannot be used in conjunction with any other discounts, offers or promotions
- Management reserves the right to withdraw the discount at any time
Gift Vouchers
Please note all bookings are subject to availability and Hub & Hub Box closures are outside of our control.
Sometimes we may need to make up your voucher order value using smaller voucher denominations i.e. 2 x £5 instead of 1 x £10.
Paper Vouchers
IMPORTANT UPDATE:
- From 12th June 2023, paper gift vouchers will no longer be valid.
T&Cs
- Gift vouchers are valid for 24 months from the date of purchase.
- Gift Vouchers are available in denominations of £5 with a £5 minimum.
- Gift Vouchers can only be used in a single transaction & cannot be exchanged for cash. No change or refund will be given.
- Gift Vouchers may not be sold, exchanged or used for any other purpose (gambling, raffle prizes, giveaways and/or competitions) except as specified in the terms with Hub Box Ltds written permission.
- Gift Vouchers may be used for goods or services of a higher value, on payment of the difference.
- Gift Vouchers will not be replaced when lost, damaged or stolen.
- Gift Vouchers can only be used to purchase food in the restaurant & cannot be used to purchase items on Deliveroo, nor our Click & Collect system.
- Gift Vouchers can be used to purchase takeout food when ordered directly with the restaurant. This is at each General Manager’s discrepancy.
- Gift Vouchers will be subject to verification at time of presentation.
- Gift Vouchers are only valid at Hub St Ives & Hub Box.
- In the event of any dispute, the decision of Richard Boon – Hub Box & Hub St Ives, is final.
- Hub St Ives Hub Box – reserves the right to amend these Terms & Conditions at any time & without prior notice.
- Gift Vouchers will be dispatched within two working days, however please allow four working days for delivery.
Digital Gift Vouchers
- Once activated the value on this Hub Box digital gift voucher can be used as full or part payment at any Hub Box or Hub Restaurant.
- Digital gift vouchers are issued in denominations of £5 starting at £5 up to a maximum value of £250.
- The monies on the digital gift voucher cannot be exchanged for cash. Any remaining balance on your voucher will remain – the full value does not have to be redeemed in one transaction.
- All monies on the digital gift voucher must be used by the expiry date which is 24 months from the date of purchase.
- No change or refund will be given.
- Gift vouchers are primarily intended to spend inside our restaurants to purchase food and drink, but from time to time you may be able to use them through other sales channels such as online ordering – if this facility is available. Gift vouchers cannot be redeemed if you place an order through third-party delivery agents.
- You should treat this digital gift voucher as cash.
- This digital gift voucher is not a credit, debit or cheque guarantee card.
- Hub Box Ltd reserves the right to amend these terms and conditions at any time or withdraw the card on reasonable notice. Your statutory rights are not affected.
- If you require any further information please contact us by emailing info@hubbox.co.uk – postal address, Hub Box Limited First Floor | 68 Lemon Street | Truro | Cornwall TR1 2PN
Gift Cards
- Once activated the value on the Hub Box Gift Card can be used as full or part payment at any Hub Box or Hub Restaurant.
- Gift Cards can be topped up between £1 to £1000. The purchaser of the gift card will be charged a mandatory £1 for the card and card holder on top of the value they wish to top the card up with.
- Gift Cards can only be purchased in site and cannot be purchased online.
- The Gift Card can be topped up as many times as the holder likes.
- The monies on the gift card cannot be exchanged for cash. Any remaining balance on your voucher will remain – the full value does not have to be redeemed in one transaction.
- All monies on the gift card must be used by the expiry date which is 24 months from the date of purchase.
- No change or refund will be given.
- Gift cards are primarily intended to spend inside our restaurants to purchase food and drink, but from time to time you may be able to use them through other sales channels such as online ordering – if this facility is available. Gift Cards cannot be redeemed if you place an order through third-party delivery agents.
- You should treat this Gift Card as cash.
- This Gift Card is not a credit, debit or cheque guarantee card.
- Hub Box Ltd reserves the right to amend these terms and conditions at any time or withdraw the card on reasonable notice. Your statutory rights are not affected.
- If you require any further information please contact us by emailing info@hubbox.co.uk – postal address, Hub Box Limited First Floor | 68 Lemon Street | Truro | Cornwall TR1 2PN
Digital Voucher Experiences
IMPORTANT INFORMATION REGARDING ACCESSIBILITY
Some of our restaurants that host experiences do so in their upstairs area. Unfortunately, the upstairs area of our restaurants are not wheelchair accessible. Before you purchase a ticket for an experience, please contact the team directly to find out whether or not the experience you are interested in will be suitable for your requirements. We apologise in advance for any inconvenience this may cause.
Boozy Bingo – Hub Box Taunton, 16th December 2023
- Once purchased, this experience is non-refundable
- This experience can only be redeemed in Hub Box Taunton on Saturday 16th December, 2023
- To redeem this experience, please bring a copy of the voucher with you on the date of the event and show it to a member of the team. Please ensure the copy includes the QR code and reference code beneath it
- You must be 18 or over to purchase one of these tickets
- Hub Box Ltd reserve the right to amend these terms and conditions at any time or cancel the experience at any notice. You will receive a full refund and your statutory rights are not affected
- By attending this experience, you give permission to be included in any photography and footage filmed by the photographer and/or videographer, which will be used by the Boozy Bingo organisers, Hub and Hub Box for marketing purposes. If you do not want to be included, please ensure you let the photographer and/or videographer or a member of the team know on the day
- If you require any further information please contact us by emailing info@hubbox.co.uk – postal address, Hub Box Limited First Floor | 68 Lemon Street | Truro | Cornwall TR1 2PN
Christmas Wreath Making Workshops – Hub Box Pentewan, 24th November & 1st December 2023; Hub Box Taunton, 28th November 2023; Hub RWY Plymouth, 1st December 2023; Hub Box Dorchester, 10th & 13th December 2023
- Once purchased, this experience is non-refundable
- This experience can only be redeemed in the above restaurants on the listed dates that are also on your ticket
- To redeem this experience, please bring a copy of the voucher with you on the date of the event and show it to a member of the team. Please ensure the copy includes the QR code and reference code beneath it
- You must be 18 or over to purchase one of these tickets
- Hub Box Ltd reserve the right to amend these terms and conditions at any time or cancel the experience at any notice. You will receive a full refund and your statutory rights are not affected
- By attending this experience, you give permission to be included in any photography and footage filmed by the photographer and/or videographer, which will be used by the Wreath Making Workshop organisers, Hub and Hub Box for marketing purposes. If you do not want to be included, please ensure you let the photographer and/or videographer or a member of the team know on the day
- If you require any further information please contact us by emailing info@hubbox.co.uk – postal address, Hub Box Limited First Floor | 68 Lemon Street | Truro | Cornwall TR1 2PN
Tarquin’s Cornish Gin & Twin Fin Rum Tasting Masterclass, various locations & dates
- Once purchased, this experience is non-refundable
- This experience can only be redeemed in the restaurants that the voucher is purchased for
- To redeem this experience, please bring a copy of the voucher with you on the date of the event and show it to a member of the team. Please ensure the copy includes the QR code and reference code beneath it
- You must be 18 or over to purchase one of these tickets
- Hub Box Ltd reserve the right to amend these terms and conditions at any time or cancel the experience at any notice. You will receive a full refund and your statutory rights are not affected
- By attending this experience, you give permission to be included in any photography and footage filmed by the photographer and/or videographer, which will be used by Tarquin’s Cornish Gin, Twin Fin Rum and Hub Box for marketing purposes. If you do not want to be included, please ensure you let the photographer and/or videographer or a member of the team know on the day
- If you require any further information please contact us by emailing info@hubbox.co.uk – postal address, Hub Box Limited First Floor | 68 Lemon Street | Truro | Cornwall TR1 2PN
Winter Rum & Reggae – Hub Box Taunton, 24th November, 2023
- Once purchased, this experience is non-refundable
- This experience can only be redeemed in Hub Box Taunton on Friday 24th November, 2023
- To redeem this experience, please bring a copy of the voucher with you on the date of the event and show it to a member of the team. Please ensure the copy includes the QR code and reference code beneath it
- You must be 18 or over to purchase one of these tickets
- Hub Box Ltd reserve the right to amend these terms and conditions at any time or cancel the experience at any notice. You will receive a full refund and your statutory rights are not affected
- By attending this experience, you give permission to be included in any photography and footage filmed by the photographer and/or videographer, which will be used by the Rum & Reggae organisers, DJ and Hub Box for marketing purposes. If you do not want to be included, please ensure you let the photographer and/or videographer or a member of the team know on the day
- If you require any further information please contact us by emailing info@hubbox.co.uk – postal address, Hub Box Limited First Floor | 68 Lemon Street | Truro | Cornwall TR1 2PN
Kids Festive Arts & Crafts Morning – Hub Box Pentewan, Sunday 17th December 2023
- Once purchased, this experience is non-refundable
- This experience can only be redeemed in Hub Box Pentewan on Sunday 17th December, 2023
- To redeem this experience, please bring a copy of the voucher with you on the date of the event and show it to a member of the team. Please ensure the copy includes the QR code and reference code beneath it
- You must be 18 or over to purchase one of these tickets
- All children must be ages 6+ and accompanied by an adult
- Ticket price includes unlimited juice for the kids during the event, and a free hot drink for one adult per child, on arrival
- If you choose to stay and eat at Hub Box Pentewan after the event, one child per adult eats for free , with a dining adult. The adult must order a main meal. The child receives a free main and drink
- Hub Box Ltd reserve the right to amend these terms and conditions at any time or cancel the experience at any notice. You will receive a full refund and your statutory rights are not affected
- By attending this experience, you give permission to be included in any photography and footage filmed by the photographer and/or videographer, which will be used by the Festive Arts & Crafts organisers, Hub and Hub Box for marketing purposes. If you do not want to be included, please ensure you let the photographer and/or videographer or a member of the team know on the day
- If you require any further information please contact us by emailing info@hubbox.co.uk – postal address, Hub Box Limited First Floor | 68 Lemon Street | Truro | Cornwall TR1 2PN
Hub Box Returns Policy
We promise to refund any unworn, unused items you are not completely happy with, when you return it to us in a salable condition by post within 14 days of receipt.
Any returns should be sent to:
Hub Box Limited
First Floor | 68 Lemon Street | Truro | Cornwall TR1 2PN
We recommend you obtain proof of postage.
We expect most parcels to be refunded within 7 days of reaching us (excluding weekends and bank holidays), please note this does not include your bank’s processing time. We will email you to let you know once your parcel has been received & your refund has been processed. Refunds will be credited to your original method of payment
All goods will be inspected on return. In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to refuse a refund & the item(s) will be sent back in the condition it was received.
Please include your proof of purchase and preferred contact information with your returned order so that we can get in touch.
If you have any further questions or if your returns haven’t reached us after the returns time-frame, please get in touch so we can help you further: info@hubbox.co.uk
Hub Box App
OUR APP IS NO LONGER SUPPORTED. IF YOU NEED ANY FURTHER INFORMATION REGARDING THE APP OR ANY MARKETING PROMOTIONS, PLEASE EMAIL APP@HUBBOX.CO.UK
PLEASE ALSO NOTE THAT ALL PROMOTIONS EXPIRED AFTER 12 MONTHS
For the HUBBOX App Privacy Policy, Terms and Conditions & FAQ’S, please click on the links below: