Offers & Discounts | Gift Vouchers | Hub Box App

Booking Policy

Christmas Bookings 

Hub Box Christmas 2025 – Booking & Cancellation Terms

These terms apply to all Christmas bookings at Hub & Hub Box. Please read carefully to ensure a smooth and enjoyable festive experience.

Booking Policy – 8 Guests or More

• Bookings for 8 guests or more must be made by contacting the restaurant directly. Visit the restaurant page on our website for contact details.
• Once availability is confirmed, a secure payment link will be sent via our booking website only. A £10 deposit per person is required to confirm your booking. This deposit is non-refundable.
• Full payment must be made at least 21 days prior to your booking. Bookings without full payment by this deadline will be cancelled.
• No booking is confirmed until a deposit has been received. Deposits will be deducted from your total bill.

Booking Policy – 8 Guests or Less

• Online bookings require card details to secure your reservation. No payment is taken at this stage; a pre-authorisation of £10 per person will be made, which will drop off after your visit.
• Full pre-payment is not required for smaller groups, but the pre-authorised amount will be claimed in case of cancellation after the 7-day period or no-shows.

Cancellation Policy

• Cancellations for any booking must be made at least 7 days before your booking to avoid charges.
• For bookings of 8+ guests, cancellations after this period, or no-shows, will be charged for the full value of pre-booked food.
• For bookings of 8 or fewer, cancellations after the 7-day period, or no-shows, will result in the pre-authorised amount being claimed.
• To cancel, contact the restaurant directly via email or phone.

Arrival & Table Policy

• Please arrive on time. Tables will be held for 15 minutes. Arrivals after this may be treated as a no-show, and cancellation terms will apply.

Pre-Orders

• Pre-orders are required 7 days prior to your booking. A link to the Christmas set menu and order form will be sent to you.
• Dietary requirements must be noted on your pre-order. Allergen information can be found here.

Group Size Changes

• If there are any changes to your group size, please notify us as soon as possible. This helps reduce food wastage.
• Deposits are non-refundable, even if the number of guests changes.

Menu & Offer Policy

• The Christmas menu may be subject to minor changes due to ingredient availability.
• Discounts and other offers do not apply to the 2-course set menu.

 

General Bookings

• When you book, we will ask bookings of 6 or more for payment card details to secure your reservation. No payment will be taken at this stage & we will not hold your card details. We will take a pre-authorisation for £5 per person on your booking, which will drop off after your visit to us. For Boozy Brunch/Boozy Lunch bookings, you will be asked for your card details regardless of how many people you are booking for.
• For tables of 8 or less people, your booking will be confirmed when you finish our online process. If you would like to book for 9 guests or more, you will need to contact the team direct. Contact details can be found on their restaurant page.
• If you need to cancel your booking, we require 2 hours’ notice for tables of 4 or less & 24 hours’ notice for tables of 5 or more. Please call the restaurant if you need to vary the number in your party after you have booked.
• If you do not authorise payment after 24hrs of your booking, your booking will be cancelled & you will have to place a new booking.
• If you do not cancel your booking & you do not come to the restaurant at the reserved time, you will be deemed a “no-show” & we reserve the right to charge your payment card with £5 per person in your booking.
• Please turn up on time for your table. If you are running late, we will hold your table for 15 minutes, at which point we will deem you as a “no-show”.
• Please note, we cannot reserve outside tables at any of our restaurants. They are on a first-come-first-served basis. You can however write in the booking request box that you would prefer an outside table. If there is one available when you arrive, please raise this with the team and if they can seat you outside, they will.

 

Offers & Discounts

Please note: all offers are subject to availability and can be withdrawn at any time.

DINE-IN DEALS:

KIDS EAT FOR FREE – CHRISTMAS 2025 

 

£11.95 BEER, BURGER & SIDE DEAL – available from 4th June

• Offer valid Monday – Friday, 12 – 5pm in selected Hub Box sites
• Includes 1 x burger, 1 x side, 1 x drink
• Only valid with specific mains, sides & drinks, as listed below
• This deal is for eat-in purchases only
• Not in conjunction with any other offers or promotions
• Management reserve the right to withdraw the offer at any time
• Main choices: All Star, Classic Cheese, Classy Chick, Betsy
• Sides choice of hand-cut fries, skinny fries, onion rings including a dip, or Hub slaw
• Drink options are a pint of Brooklyn Lager, 125ml house white or red wine, pint of draught soft drink
• Double up your patty is available for an additional £3. Must be the same type as the single patty.
• Go green by swapping the bun for a gem lettuce & ranch salad for no extra cost
• Offer subject to availability and will not be available during school holidays and bank holidays i.e. Summer Holidays, October Half Term, Christmas Holidays, February Half Term, Easter holidays, May Half Term.

 

KIDS EAT FOR FREE – SUMMER 2025 

KIDS EAT FOR A FIVER

This offer alters slightly during School Holidays.

• Available in all Hub Box sites – Available in Pentewan ‘till March.
• Available Monday – Thursday, between 3pm – 6pm in out of Cornwall sites. Monday – Thursday, between 3pm – 5pm in Cornwall sites (St Ives, Truro, Falmouth)
• Any child that visits with an adult that is dining (eating a main meal) receives the kids menu for £5 (main, side, drink, ice cream)
• One child per adult
• A child is up to the age of 10
• This offer cannot be used in conjunction with any other offers or promotions i.e. lunch deal
• Excludes bank holidays
• Hub Box reserve the right to withdraw the offer at any time

 

CHELTENHAM STUDY HUB

• Students receive free unlimited coffee when using Hub Box Cheltenham to study, as well as 25% student discount on any food ordered
• Valid Monday – Friday, 2pm – 5pm
• Offer available in Hub Box Cheltenham only
• To redeem, the student must show a member of the Hub Box Cheltenham team a valid student ID
• Discount cannot be redeemed via the Order and Pay at table system
• Not in conjunction with any other offers or promotions
• Hub Box reserve the right to withdraw the offer at any time

 

2 COCKTAILS FOR £12

• Deal can be applied to any cocktail priced at £7.50 listed on the cocktail menu
• Valid all week & at any time of the day
• Offer available in all sites
• Discount can be redeemed via the Order and Pay at table system
• Not in conjunction with any other offers or promotions
• Hub Box reserve the right to withdraw the offer at any time

 

HUB COFFEE LOYALTY CARD T&CS

• Purchase 4 coffees in a participating Hub restaurant, get your fifth for free. Please ensure you hand over your completed loyalty card to a member of the team on payment to get your free coffee
• Loyalty card can only be used in participating Hub restaurants (Hub St Ives)
• Receive one stamp per coffee purchased
• Free coffee cannot be claimed on the same day that the fourth coffee has been purchased
• Free coffee will be the cheapest on the order
• Loyalty card can be used via table service and takeaway (not Click + Collect)
• Free coffee cannot be redeemed via the Order and Pay at table system, Click + Collect system or on Uber Eats
• Multiple loyalty cards cannot be combined to redeem your free coffee
• Not in conjunction with any other offers or promotions
• Hub Box reserve the right to withdraw the offer at any time

 

HUB BREAKFAST LOYALTY CARD T&CS

• Purchase 9 breakfasts in a participating Hub restaurant, get your tenth for free. Please ensure you hand over your completed loyalty card to a member of the team on payment to get your free breakfast
• Loyalty card can only be used in participating Hub restaurants (Hub St Ives)
• Receive one stamp per breakfast purchased
• Free breakfast cannot be claimed on the same day that the ninth burger has been purchased
• Free breakfast will be the cheapest on the order
• Loyalty card can be used via table service and takeaway (not Click + Collect)
• Free breakfast cannot be redeemed via the Order and Pay at table system, Click + Collect system or on Uber Eats
• Multiple loyalty cards cannot be combined to redeem your free breakfast
• Not in conjunction with any other offers or promotions
• Hub Box reserve the right to withdraw the offer at any time

 

HUB BOX COFFEE LOYALTY CARD T&CS

• Purchase 4 coffees in a participating Hub Box, get your fifth for free. Please ensure you hand over your completed loyalty card to a member of the team on payment to get your free coffee
• Loyalty card can only be used in participating Hub Box’s (all 10 restaurants)
• Receive one stamp per coffee purchased
• Free coffee cannot be claimed on the same day that the fourth coffee has been purchased
• Free coffee will be the cheapest on the order
• Loyalty card can be used via table service and takeaway (not Click + Collect)
• Free coffee cannot be redeemed via the Order and Pay at table system, Click + Collect system or on Uber Eats
• Multiple loyalty cards cannot be combined to redeem your free coffee
• Not in conjunction with any other offers or promotions
• Hub Box reserve the right to withdraw the offer at any time

 

HUB BOX BURGER LOYALTY CARD T&CS

• Purchase 9 burgers in a participating Hub Box, get your tenth for free. Please ensure you hand over your completed loyalty card to a member of the team on payment to get your free burger
• Loyalty card can only be used in participating Hub Box’s (all 10 restaurants)
• Receive one stamp per burger purchased
• Free burger cannot be claimed on the same day that the ninth burger has been purchased
• Free burger will be the cheapest on the order
• The Triple Kahuna and Triple Bacon Double Cheese are exempt for this loyalty card – they cannot be claimed as a free burger
• Loyalty card can be used via table service and takeaway (not Click + Collect)
• Free burger cannot be redeemed via the Order and Pay at table system, Click + Collect system or on Uber Eats
• Multiple loyalty cards cannot be combined to redeem your free burger
• Not in conjunction with any other offers or promotions
• Hub Box reserve the right to withdraw the offer at any time

 

DISCOUNTS
As our little way of saying thanks, we offer the following discounts on our services. To use these discounts, we need to see a valid photocard ID card (it’s best to show this before placing your order). The discounts can only be used on eat-in orders, or via takeout when ordering directly from a restaurant. The discount is applied to the cardholder’s order. The discount only applies to the purchase of food & drink.

NHS staff / Blue Light cardholder: 10%

• Not in conjunction with any other offers or promotions
• Hub Box reserve the right to withdraw the offer at any time
• Available in all Hub Box restaurants
• Must have a valid ID
• Discount only applied to cardholders order + 1 other guest
• To redeem must be via table service and takeaway on food and drink
• Discount cannot be applied to just drinks
• Discount cannot be redeemed via the Order and Pay at table system or the Click + Collect system

 

Military: 10%

• Not in conjunction with any other offers or promotions
• Hub Box reserve the right to withdraw the offer at any time
• Available in all Hub Box restaurants
• Must have a valid ID
• Discount only applied to cardholders order + 1 other guest
• To redeem must be via table service and takeaway on food and drink
• Discount cannot be applied to just drinks
• Discount cannot be redeemed via the Order and Pay at table system or the Click + Collect system

 

OTHER DISCOUNTS AVAILABLE:

Student discount: 10%

• Not in conjunction with any other offers or promotions
• Hub Box reserve the right to withdraw the offer at any time
• Discount only available in Portsmouth, Cardiff, Bristol, Falmouth, Cheltenham, Plymouth, Exeter & Dorchester
• Must have a valid student card
• Discount only applied to the cardholders order
• To redeem must be via table service and takeaway on food and drink
• Discount cannot be applied to just drinks
• Discount cannot be redeemed via the Order and Pay at table system or the Click + Collect system

 

Pard Card – Cornish Locals Only: 10% discount

• 10% discount applies to any order that includes food (not a drink only order)
• Available in Hub Box Truro, Hub Box Pentewan, Hub St Ives, Hub Falmouth
• To redeem the discount, show your Pard Card to a member of the team
• Not in conjunction with any other offers or promotions
• Hub Box reserve the right to withdraw the offer at any time
• To redeem, must be via table service or takeaway with a member of the team
• Discount cannot be redeemed via the Order and Pay at table system or the Click + Collect system
• For more information about Pard Card: https://pardcard.com/

 

Baker Tom Staff – 10% discount

• Not in conjunction with any other offers or promotions
• Hub Box reserve the right to withdraw the offer at any time
• Discount available in any Hub Box restaurants
• Must have a valid Baker Tom ID – some form of evidence that proves you work for Baker Tom
• Discount only applied to the cardholders order + 1 other guest
• To redeem must be via table service and takeaway on food and drink
• Discount cannot be applied to just drinks
• Discount cannot be redeemed via the Order and Pay at table system or the Click + Collect system

 

HUB ST IVES

St Ives Gold Card

15% off with £15 minimum spend

• Discount is only available at Hub St Ives
• Not in conjunction with any other deals, offers or promotions
• Hub Box reserve the right to withdraw the offer at any time
• Must have physical gold card to redeem discount
• Discount applied to the cardholder only
• To redeem must be via table service and takeaway on food and drink
• Discount cannot be redeemed via the order and pay at table system or the click + collect system
• Minimum spend of £15 must be spent to redeem discount

 

HUB BOX TAUNTON

Snap Fitness: 10% discount

• Not in conjunction with any other offers or promotions
• Hub Box reserve the right to withdraw the offer at any time
• Discount only available in Taunton
• Must have a valid ID from the gym
• Discount only applied to the cardholders order
• To redeem must be via table service and takeaway on food and drink
• Discount cannot be applied to just drinks
• Discount cannot be redeemed via the Order and Pay at table system or the Click + Collect system

 

Taunton Brewhouse Customers: 10% discount

• Not in conjunction with any other offers or promotions
• Hub Box reserve the right to withdraw the offer at any time
• 10% discount is available in Hub Box Taunton only for Taunton Brewhouse customers
• Valid Sunday – Thursday, anytime
• To redeem the discount, please show a member of the team your Taunton Brewhouse theatre ticket or confirmation email
• The date of the ticket must match the date of your visit
• This discount can be used for eat-in purchases and takeaway, when ordered with a member of the team
• The discount cannot be redeemed through the Order and Pay at Table system or the Click + Collect system

 

Hub Box Exeter

Exeter Locked in a Room customers – 10% discount

• Not in conjunction with any other offers or promotions
• Hub Box reserve the right to withdraw the offer at any time
• 10% discount is available in Hub Box Exeter for Locked in a Room customers only
• Valid weekdays only (Monday – Friday) any time before 6pm
• Not available during school holidays (Easter Half Term, May Half Term, Summer Holidays)
• To redeem the discount, please show a member of the team your Exeter Locked in a Room ticket or confirmation email
• The date of the ticket must match the date of your visit
• This discount can be used for eat-in purchases and takeaway, when ordered with a member of the team
• The discount cannot be redeemed through the Order and Pay at Table system or the Click + Collect system

 

Exeter Chiefs – 10% discount

• This 10% discount is for Exeter Chiefs staff members only
• Not in conjunction with any other offers or promotions
• Hub Box reserve the right to withdraw the offer at any time
• Discount available in Hub Box Exeter only
• Must have a valid Exeter Chiefs or Sandy Park card & show to the Hub Box team to redeem the discount
• Discount only applied to the cardholders order + 1 other guest
• To redeem must be via table service and takeaway
• Discount cannot be redeemed via the Order and Pay at table system or the Click + Collect system

 

 

Hub Box Cardiff

Mermaid Quay Business – 10% discount

• Not in conjunction with any other offers or promotions
• Hub Box reserve the right to withdraw the offer at any time
• Discount only available in Hub Box Cardiff
• To redeem this discount, please show a member of the Hub Box Cardiff team valid evidence that you work at Mermaid Quay
• Discount only applied to the Mermaid Quays worker’s order
• To redeem must be via table service and takeaway on food and drink
• Discount cannot be applied to just drinks
• Discount cannot be redeemed via the Order and Pay at table system or the Click + Collect system

HUB BOX CHELTENHAM

Astradius Employees – 10% discount

• Not in conjunction with any other offers or promotions
• Hub Box reserve the right to withdraw the offer at any time
• Discount only available in Hub Box Cardiff
• To redeem this discount, please show a member of the Hub Box Cardiff team valid evidence that you work at Astradius
• Discount only applied to the Astradius worker’s order
• To redeem must be via table service and takeaway on food and drink
• Discount cannot be applied to just drinks
• Discount cannot be redeemed via the Order and Pay at table system or the Click + Collect system

 

Gift Vouchers & Experiences

Paper Vouchers

IMPORTANT UPDATE ON PAPER GIFT VOUCHERS:

• From 12th June 2023, paper gift vouchers will no longer be valid.

 

Digital Gift Vouchers

• Once activated the value on this Hub Box digital gift voucher can be used as full or part payment at any Hub Box or Hub Restaurant.
• Digital gift vouchers are issued in denominations of £5 starting at £5 up to a maximum value of £250.
• The monies on the digital gift voucher cannot be exchanged for cash. Any remaining balance on your voucher will remain – the full value does not have to be redeemed in one transaction.
• All monies on the digital gift voucher must be used by the expiry date which is 24 months from the date of purchase.
• No change or refund will be given.
• Gift vouchers are primarily intended to spend inside our restaurants to purchase food and drink, but from time to time you may be able to use them through other sales channels such as online ordering – if this facility is available. Gift vouchers cannot be redeemed if you place an order through third-party delivery agents.
• You should treat this digital gift voucher as cash.
• This digital gift voucher is not a credit, debit or cheque guarantee card.
• Hub Box Ltd reserves the right to amend these terms and conditions at any time or withdraw the card on reasonable notice. Your statutory rights are not affected.
• If you require any further information please contact us by emailing info@hubbox.co.uk – postal address, Hub Box Limited First Floor | 68 Lemon Street | Truro | Cornwall TR1 2PN

 

Gift Cards

• Once activated the value on the Hub Box Gift Card can be used as full or part payment at any Hub Box or Hub Restaurant.
• Gift Cards can be topped up between £1 to £1000. The purchaser of the gift card will be charged a mandatory £1 for the card and card holder on top of the value they wish to top the card up with.
• Gift Cards can only be purchased in site and cannot be purchased online.
• The Gift Card can be topped up as many times as the holder likes.
• The monies on the gift card cannot be exchanged for cash. Any remaining balance on your voucher will remain – the full value does not have to be redeemed in one transaction.
• All monies on the gift card must be used by the expiry date which is 24 months from the date of purchase.
• No change or refund will be given.
• Gift cards are primarily intended to spend inside our restaurants to purchase food and drink, but from time to time you may be able to use them through other sales channels such as online ordering – if this facility is available. Gift Cards cannot be redeemed if you place an order through third-party delivery agents.
• You should treat this Gift Card as cash.
• This Gift Card is not a credit, debit or cheque guarantee card.
• Hub Box Ltd reserves the right to amend these terms and conditions at any time or withdraw the card on reasonable notice. Your statutory rights are not affected.
• If you require any further information please contact us by emailing info@hubbox.co.uk – postal address, Hub Box Limited First Floor | 68 Lemon Street | Truro | Cornwall TR1 2PN

Digital Voucher Experiences

IMPORTANT INFORMATION REGARDING ACCESSIBILITY

Some of our restaurants that host experiences do so in their upstairs area. Unfortunately, the upstairs area of our restaurants are not wheelchair accessible. Before you purchase a ticket for an experience, please contact the team directly to find out whether or not the experience you are interested in will be suitable for your requirements. We apologise in advance for any inconvenience this may cause.

Hub Box App

OUR APP IS NO LONGER SUPPORTED. IF YOU NEED ANY FURTHER INFORMATION REGARDING THE APP OR ANY MARKETING PROMOTIONS, PLEASE EMAIL APP@HUBBOX.CO.UK

PLEASE ALSO NOTE THAT ALL PROMOTIONS EXPIRED AFTER 12 MONTHS

For the HUBBOX App Privacy Policy, Terms and Conditions & FAQ’S, please click on the links below:

PRIVACY POLICY

TERMS & CONDITIONS

FAQ’s

 

Last updated December 22nd, 2025